Quality and reliable healthcare staffing solutions
Consistant supply that is reliable to support your fast-changing resource needs.
Welcome to TLC
TLC Agency is a health care agency which provides quality and reliable healthcare staffing solutions in and around Somerset since 2015. We provide experienced staff to different organisations. TLC Agency specialises in supplying Health Care Assistants, Support Workers, home care and live in carers. We also have registered general nurses and mental health nurses. Our friendly teams work closely with our clients delivering the best quality care to meet the clients’ needs. It is very important to us to deliver high quality care that people deserve whilst meeting their needs.
To be the world’s most trusted healthcare workforce solutions company.
- To provide a high-quality level of care for all individuals/clients supported based on “Person Centred Planning”, compassion, dignity, and trust. And to also exceed any minimum standards and achieve high levels of clients’ satisfaction and care.
- To recognise the specific communication needs of each individual and work towards enhancing their communication abilities and develop self-expression.
- To enable service users to have access to a wide variety of individual and group activities, both in their home and in the local community, maximising their occupational, vocational and leisure potential.
- To be sensitive to service users’ needs and expectations by encouraging their full participation and integration into the community, aiding them to develop daily living skills and activities of daily living to promote independence and choice.
- To adopt a person-centred approach, ensuring the best possible support for each service user, providing a service specific to the needs of the individual, giving them a sense of permanence, security, and genuine unhurried commitment.
- To provide a safe, welcoming, nurturing, environment where service users are able to develop and grow at their own pace to maximise their potential emotionally, physically, intellectually, socially and spiritually.
- To offer consistent, unconditional care, enabling each service user to live in an environment that encourages positive relationships, mutual respect, trust, and consideration for others.
- To accept and understand each individual service user, at all times maintaining their dignity and self-respect.
- To ensure service users experience success and praise, enabling the stimulation of emotional growth and the development of trusting relationships.
- To assist service users in the development of their sense of identity and self-image, and preserve their cultural and regional needs.
- To empower service users to make choices through the expression of wishes, feelings and preferences, developing their right to self-determination.
Innovation
We are the leader in delivering cutting-edge healthcare solutions to our customers and candidates.
Excellence
We provide the highest quality service in every aspect of our business.
Integrity
We value transparency in the way that we do business, always delivering on our promises
Service Expansion
In January 2023 TLC AGENCY LTD registered a sister company called PIC SOLUTIONS LTD which will be offering accommodation to clients with complex needs from 18 years and above. Our service provides high quality care with our experienced staff and make a difference to our clients lives. We also provide clients with a range of support needs to retain their independence whilst still having that extra physical and emotional support needed to lead completely fulfilled lives in their own homes. Our aim is to offer a wide variety of supported living accommodation to choose from and we also aim to get to know our client’s requirements and future goals. We know it’s really important to be surrounded by people you enjoy spending time with. Our supported services will find suitable housemates with similar lifestyle and interests.
Our staff
Quality assurence and improvement
To maintain quality and efficiency, our staff has instant access a wide range of courses and Face to Face training courses that are designed to meet requirements of the Core Skills Training Framework. Our Mandatory Trainings are to the ‘Skills for Health’ Core Skills Training Framework and the courses are specifically for staff compulsory and mandatory.
Mandatory trainings
- Care certificate
- COSHH
- Dementia Awareness
- Emergency First Aid
- Equality and Diversity
- Fire safety
- Fraud and Bribery
- Health and Safety
- Infection Control
- Information Governance
- Lone Working
- Manual Handling
- Mental Health Legislation
- Medication Administration
- RIDDOR
- Safeguarding Adults
- Safeguarding Children
Our Services
We offer qualified nurses, healthcare support workers and our staff are professional. Below are some of the services we offer:
Live-in Care
Mental Health Care
Personal Care
Dementia Care
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Join Our Team
TLC covers the whole UK and has strong working relationships with some of the most renowned hospitals and specialist departments in the country, which enables us to offer our candidates exclusive and exciting career opportunities.